Quality System Complacency: Recognize It, Avoid It and Eliminate It to Ensure Compliance

Regulatory Focus Magazine, March 2010

This article by Ron Moy, principal consultant at Quiniles, addresses important factors contributing to quality system complacency of which companies may not be aware, and discusses how to avoid them or break an existing cycle. This guidance is aimed particularly at companies with an initially strong quality system and a longstanding history of regulatory compliance.