This white paper outlines four best practices to increase probability of success: 1) Understanding patient motivators at each stage of the diabetes journey; 2) Designing the protocol and informed consent form to be patient-centered and “fit for purpose;” 3) Setting expectations for 100% retention; and 4) Using “site intelligence” to provide sites with preferred recruitment and retention tools.


  • Erica Caveney, M.D., Vice President and Head, Diabetes Center of Excellence, Quintiles
  • Tracy Stewart, MBA, Director, Global Biosimilars Unit, Quintiles
  • Scott Oakes, Ph.D., Director, Clinical Project Management, Quintiles
  • Kimberly Powers, Sr. Client Engagement Manager, Health Engagement & Communications, Quintiles