RESEARCH TRIANGLE PARK, N.C. – October 21, 2010 – Quintiles, today announced the official opening of its new Global Information Technology (IT) Service Operations Center in Bangalore, India. The Service Operations Center provides intelligent monitoring, control and triage of system events across Quintiles’ technology cloud – its shared, managed and secure computing environment. The Service Operations Center underpins clinical research and commercialization operations for many of the world’s leading bio pharmaceutical organizations.
“We are delighted to bring our state-of-the-art global technology operations center online, a first in our industry,” said Richard Thomas, Chief Information Officer, Quintiles. “The center proactively identifies and resolves issues before business operations are ever impacted, anytime, anywhere.”
The opening ceremony was held at the Quintiles Bangalore campus in India. Remarks were provided by guests of honor, Ashok Kumar.C.M, Principal Secretary-IT, Government of Karnataka, India; Dr. Ferzaan Engineer, CEO, Quintiles India; and Naz Haji, Senior Vice President, Quintiles IT.
Haji said: “Our ability to manage and monitor the comprehensive array of IT systems in the Quintiles cloud – whether they are internal, provided by our customers, or through partners – allows us to support our customers at the critical foundational level mitigating operational risk in the New Health landscape.
“By keeping the data flowing and systems running without interruption, the Service Operations Center is the invisible guardian behind the work that Quintiles undertakes around the world,” he concluded.
Quintiles holds both ISO 20000 service management certification for the Service Operations Center and ISO 27001 security certification for its core data centers.
Quintiles is the only fully integrated bio pharmaceutical services company offering clinical, commercial, consulting and capital solutions worldwide. The Quintiles network of more than 20,000 engaged professionals in 60 countries works with an unwavering commitment to patients, safety and ethics. Quintiles helps bio pharmaceutical companies navigate risk and seize opportunities in an environment where change is constant. For more information, please visit www.quintiles.com.