Privacy Policy Statement

Privacy Policy Statement Safe Harbor and IAPPQuintiles helps to improve healthcare worldwide by providing a broad range of professional services, information and partnering solutions to the pharmaceutical services, biotechnology and healthcare industries. We are the world’s largest provider of biopharmaceutical development services and commercial outsourcing services. We conduct business in approximately 100 countries and have approximately 28,000 employees. We use the breadth and depth of our service offerings, our global footprint and our therapeutic, scientific and analytics expertise to help our biopharmaceutical customers, as well as other healthcare customers, navigate the increasingly complex healthcare environment to improve efficiency and to deliver better healthcare outcomes.

Quintiles and our subsidiaries and affiliates (collectively referred to as “Quintiles”, “Company”, “we” or “our”) respect the relationships we have with our customers and respect the privacy of our employees, consumers, business partners and others whose Personal Information (see Definitions) may be processed by Quintiles in the performance of our services, including individuals participating in clinical research studies. We have implemented this Safe Harbor Privacy Policy to describe our approach to satisfying the Safe Harbor Privacy Principles with respect to transfers of Personal Information from the European Union and Switzerland to the United States. To learn more about the Safe Harbor Frameworks, please visit the U.S. Department of Commerce's website at Quintiles’ certification to the Safe Harbor program can be found on this same website at

Quintiles intends that its corporate privacy policy and standard practices and procedures will ensure timely compliance with all international privacy laws and regulations, including, for example, the European Union, Canada, Japan, Korea, Singapore, and United States, as applicable. To monitor implementation of the Company's global policy for the protection of individually identifiable information, Quintiles has chartered the Council on Data Protection (CODP), which serves as Quintiles’ “privacy office” and internal privacy board. The CODP includes members and advisors from a representative cross-section of operations and across global geographies and lines of business, including Quintiles’ Global Chief Privacy Officer, the Head of European Data Protection, and the Global IT Security Officer. In addition, the CODP is charged with monitoring Quintiles’ compliance with applicable data protection laws and regulations. The CODP also functions as Quintiles’ privacy inquiry office and has established the Privacy Incident Response Team (PIRT) to receive, investigate, track and guide resolution of any incidents / complaints that Quintiles may receive or identify regarding data privacy. Further, the CODP has established an ongoing privacy awareness training program which is required globally for all Quintiles employees.

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Quintiles’ Safe Harbor Privacy Policy sets forth the privacy principles that Quintiles follows in connection with the transfer of Personal Information from the EU and Switzerland to the U.S. Quintiles values the confidence of its customers and respects individual privacy, including Personal Information of employees, consumers, healthcare professionals, patients, medical research subjects, clinical investigators, customers, business partners and investors. Not only does Quintiles strive to collect, use and disclose Personal Information in a manner consistent with the laws of the countries in which it does business, but it also has a tradition of upholding the highest ethical standards in its business practices.

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SCOPE: This Policy applies to all Personal Information, either in electronic or paper format, received by Quintiles in the U.S. from the EU or Switzerland, including Personal Information relating to investigators or participants in clinical trials where Quintiles provides services to customers as a Contract Research Organization (“CRO”).
Adherence to this Policy may be limited to the extent required to meet a legal, regulatory, governmental, national security or public interest obligation. Also, this Policy may not apply or may be limited when Personal Information is obtained by Quintiles or its subsidiaries:

  • Under an agreement that contains the requisite Model Contract Clauses approved by the European Commission with respect to the Personal Information; or
  • When necessary for the performance of a contract (e.g., an employment contract) between an Individual and Quintiles.

DEFINITIONS: For purposes of this Policy, the following definitions shall apply:
“Agent” means any third party that uses Personal Information provided to it by Quintiles to perform tasks on behalf of and under the instructions of Quintiles.
“Individual” means any natural person located in the European Union or Switzerland whose Personal Information is shared with Quintiles in the United States.
“Quintiles” means Quintiles Transnational Corp., its affiliates, successors, subsidiaries, divisions and groups in the United States.
“Personal Information” means any information or set of information that identifies or could be used by or on behalf of Quintiles to identify an Individual. Personal Information does not include information that is anonymized such that an Individual cannot be identified.
“Principles” mean the enumerated principles outlined in the Safe Harbor Framework, which must be followed in order for an organization to be certified under the Safe Harbor Framework.
“Safe Harbor Framework” includes either or both of the U.S.-EU and the U.S.-Swiss Safe Harbor programs as administered and enforced by the U.S. Department of Commerce.
“Sensitive Personal Information” means Personal Information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that concerns health or personal sexuality. In addition, Quintiles will treat as Sensitive Personal Information any information received from a third party where that third party treats and identifies the information as sensitive.
“European Union (EU)” means for the purposes of this Policy all countries within the European Economic Area (EEA).
“European Union Data Protection Directive” means Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

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The privacy principles in this Policy are based on the U.S.-EU and U.S.-Swiss Safe Harbor Privacy Principles. 

NOTICE: Where Quintiles collects Personal Information directly from Individuals in the EU and Switzerland, it will explain the purposes for which it collects and uses Personal Information about the Individuals, the types of non-agent third parties to which Quintiles discloses that information, and the choices and means, if any, Quintiles offers Individuals for limiting the use and disclosure of Personal Information about them. This explanation will be provided as soon as practicable and, in any event, before Quintiles uses the information for a purpose other than that for which it was originally obtained. Where Quintiles receives Personal Information from its subsidiaries, affiliates or other entities in the EU or Switzerland, including when acting as a CRO processing Personal Information under the direction of a customer, it will use such information in accordance with the notices provided by such entities and the choices made by the Individuals to whom such Personal Information relates. Quintiles may not need to furnish notice where the processing in question is necessary to respond to a government inquiry; is required / authorized by applicable laws, court orders or government regulations; or is necessary to protect Quintiles’ legal interests and providing notice would interfere with the above requirements.

  • Purpose of Collection and Use of Personal Information: For Individuals participating as subjects, clinical investigators or other study personnel in research studies being managed by Quintiles as a CRO, Personal Information may be used in order to carry out the applicable studies and other study-related services. This may include the transfer of such Personal Information to the applicable study sponsor, business partners and third party service providers performing services related to the study (e.g., study data management, clinical research monitoring services, etc.). Quintiles may also use the Personal Information to comply with our legal obligations, policies and procedures and for internal administrative purposes.
  • For Individuals who are employees or potential employees of Quintiles, we will process Personal Information to carry out and support our human resources functions and activities, administer employee participation in benefits, compensation and human resources plans and programs, manage employee performance, implement, investigate and report on compliance and discipline procedures and matters, and comply with our legal obligations, policies and procedures.
  • For Individuals sharing Personal Information with Quintiles in order to inquire about or otherwise make use of our services, we will use such Personal Information in order to provide the requested information, products, and/or services. Such uses may include processing requested transactions, improving the quality of our services, sending communications about our products and services, enabling our business partners and service providers to perform certain activities on our behalf and complying with our legal obligations, policies and procedures and for other internal administrative purposes.

CHOICE: Quintiles will offer Individuals the opportunity to choose whether their Personal Information is (a) to be disclosed to a non-agent third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the Individual. Unless required or authorized by law, Quintiles will not process Sensitive Personal Information about Individuals for purposes other than those for which the information was originally obtained or subsequently authorized by the Individual unless the Individual affirmatively and explicitly consents to the processing (“opt-in”). In some cases, even if an Individual opts-out of disclosures of their Personal Information, Quintiles may still disclose such Personal Information if required to do so by law, if disclosure is required to be made to law enforcement authorities, if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. Quintiles also may transfer Personal Information in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, Quintiles will direct the transferee to use Personal Information in a manner that is consistent with this Policy. Quintiles will provide Individuals with reasonable mechanisms to exercise their choices.

ONWARD TRANSFERS: Transfers to third parties are covered by the provisions in this Policy regarding notice and choice. Quintiles may also share an Individual's Personal Information with Agents, contractors or partners of Quintiles in connection with services that these individuals or entities perform for, or with, Quintiles. Quintiles may, for example, provide an Individual's Personal Information to Agents, contractors or partners for hosting our databases, for data processing services, or to send to that Individual the information that he or she requested. Quintiles will obtain assurances from these third parties that they will safeguard Personal Information consistently with this Policy. Examples of appropriate assurances that may be provided include: a contract with provisions obligating these third parties to provide at least the same level of protection as is required by the relevant Safe Harbor Principles, being subject to the EU Data Protection Directive, Safe Harbor certification by these third parties, having Binding Corporate Rules approved by the European Commission, or being subject to another European Commission adequacy finding (e.g., Andorra, Argentina, Canada, Faroe Islands, Guernsey, Jersey, Isle of Man, Israel, Switzerland, New Zealand, Uruguay). Where Quintiles knows that an Agent, contractor, vendor, or partner is using or disclosing Personal Information in a manner contrary to this Policy, Quintiles will take reasonable steps to prevent or stop the use or disclosure.

ACCESS AND CORRECTION: Upon request, and as required by law, Quintiles will provide Individuals with reasonable access to the Personal Information that Quintiles holds about them, subject to permitted exemptions. In addition, upon request, Quintiles will take reasonable steps to provide Individuals with a means to correct, amend, or delete Personal Information that is found to be inaccurate or incomplete. Quintiles when acting as a CRO has no direct relationship with participants in a clinical trial and any such Individuals who seek access, or who seek to correct, amend, or delete their inaccurate Personal Information should direct his or her query to the relevant study sponsor or investigator which has transferred such Personal Information to Quintiles for processing.

SECURITY: Quintiles will employ reasonable technical, administrative and physical safeguards to protect Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. When Quintiles is acting as a CRO and processing Personal Information as an Agent under the direction of its customers, Quintiles enters into a contract with such customers specifying the conditions under which Personal Information received from the EU and/or Switzerland are to be processed and kept secure.

DATA INTEGRITY: Quintiles will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the Individual. Quintiles will take reasonable steps to ensure that Personal Information is relevant to its intended use, accurate, complete, current, and otherwise reliable in relation to the purposes for which the information was obtained. Quintiles’ employees have a responsibility to assist Quintiles in maintaining accurate, complete and current Personal Information. When acting as a CRO, Quintiles only processes Personal Information that is relevant to the services it provides, and only for purposes compatible with those for which the Personal Information was collected. As an Agent processing Personal Information as a CRO under the direction of its customers, Quintiles works with such customers so that the customers can provide a way for Individuals to correct their Personal Information.

ENFORCEMENT: Quintiles’ internal privacy board, the Council on Data Protection (CODP), has implemented internal, self-assessment procedures for periodically conducting random reviews of compliance of its relevant privacy practices to verify adherence to the Company's Safe Harbor Privacy Policy. Quintiles encourages individuals covered by this Policy to raise questions about the processing of Personal Information about them by contacting Quintiles’ CODP through the contact information provided below. Any employee that Quintiles determines is in violation of this Safe Harbor Privacy Policy will be subject to disciplinary action up to and including termination of employment.

DISPUTE RESOLUTION: Any questions or concerns regarding the use or disclosure of Personal Information should be directed to Quintiles’ CODP through the contact information given below. Quintiles will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Policy. For complaints involving Personal Information other than human resources data that cannot be resolved, such disputes will be referred to the American Arbitration Association for resolution. For internal complaints by Individuals involving human resources data that cannot be resolved between Quintiles and an employee after following the internal review, complaint, and appeal procedures, Quintiles has agreed to participate in the dispute resolution procedures of the applicable national data protection authority and Swiss Federal Data Protection and Information Commissioner to resolve disputes pursuant to the Safe Harbor Principles.

CONTACT INFORMATION: Questions, comments or concerns regarding this Policy should be submitted to Quintiles’ Council on Data Protection by e-mail as follows:

RESERVATION OF RIGHTS: Quintiles reserves the right to share an Individual’s Personal Information as required or authorized by law or regulation or in response to duly authorized information requests of government authorities.

CHANGES TO THIS SAFE HARBOR PRIVACY POLICY: This Policy may be reviewed and amended from time to time, without advance notice, consistent with the requirements of the U.S.-EU and U.S.-Swiss Safe Harbor Privacy Principles, to ensure that an appropriate level of protection for Personal Information is maintained. All amendments will be posted on this website. Please check back periodically for updates to this Policy.

SAFE HARBOR PRIVACY POLICY - EFFECTIVE DATE: JANUARY 5, 2005; last updated 19 March 2015

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In addition to this Privacy Policy Statement, which includes the Safe Harbor Privacy Policy, Quintiles’ Website Privacy Policy is available on this Internet site at  Quintiles sees the Internet and the use of other technologies as valuable tools for communicating and interacting with consumers, employees, healthcare professionals, business partners, and others. Quintiles recognizes the importance of maintaining the privacy of information collected online and has created a specific Website Privacy Policy governing the treatment of Personal Information collected through web sites that it operates. With respect to Personal Information that is transferred from the European Economic Area (EEA) or Switzerland to the U.S., Quintiles’ Website Privacy Policy is subordinate to the Safe Harbor Privacy Policy. However, the Quintiles’ Website Privacy Policy also reflects additional legal requirements and evolving standards with respect to Internet privacy.

Information about how Quintiles Japan protects privacy is available on Quintiles’ Japan Internet site in Japanese at

Information about how Quintiles Korea protects privacy is available here and on Quintiles' Korea location page. Download: Privacy Policy Statement for Quintiles Korea

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Version 7.0; 19 March 2015